Privacy Policy

1. Information We Collect

1.1 Personal Information

When you request a consultation or become a patient, we may collect:

• Name, address, phone number, and email address
• Date of birth and age
• Emergency contact information
• Payment and billing information

1.2 Health Information

To provide appropriate care, we collect health information including:

• Medical history and current health conditions
• Medications and supplements you are taking
• Allergies and sensitivities
• Symptoms and health concerns
• Lifestyle factors (diet, exercise, sleep, stress)
• Mental and emotional health information
• Pathology and radiology reports
• Treatment notes and progress records
• Clinical photographs (with your consent)

2. How We Use Your Information

Your information is used for:

• Providing Healthcare: To assess, diagnose, treat, and monitor your health conditions
• Treatment Planning: To develop personalized treatment protocols including herbal medicine, acupuncture, and lifestyle recommendations
• Communication: To contact you about appointments, treatment progress, and follow-up care
• Record Keeping: To maintain accurate and up-to-date patient records as required by law
• Billing: To process payments and provide receipts for private health insurance claims
• Legal Obligations: To comply with legal and regulatory requirements

3. How We Protect Your Information

We take your privacy seriously and implement appropriate security measures:

• Patient records are stored securely and confidentially
• Access to your information is limited to Dr Reece Yeo and authorized staff only
• Physical files are kept in locked storage
• Digital records are password-protected and encrypted
• We do not keep cash on premises for security purposes

4. Sharing Your Information

4.1 With Your Consent

We will only share your information with third parties with your explicit consent, such as:

• Referring you to other healthcare practitioners for complementary care
• Ordering pathology tests or functional medicine testing
• Coordinating care with your GP or specialists (if requested)

4.2 Legal Requirements

We may disclose your information without consent if required by law, such as:

• Court orders or subpoenas
• Mandatory reporting requirements (e.g., child protection, communicable diseases)
• Emergency situations where there is serious threat to life or health

4.3 What We Don't Do

We do NOT:

• Sell or rent your information to third parties
• Share your information with marketing companies
• Use tracking technologies or analytics tools on our website
• Share your data with insurance companies (except as you direct for claims)

5. Your Rights

You have the right to:

• Access: Request access to your health records
• Correction: Request corrections to inaccurate or incomplete information
• Restrict Use: Limit how your information is used (within legal requirements)
• Privacy Complaints: Lodge a complaint if you believe your privacy has been breached

6. Website and Communications

6.1 Website Usage

Our website does not:

• Use cookies or tracking technologies
• Employ analytics tools (such as Google Analytics)
• Collect information about your browsing behaviour

6.2 Email and Phone Communications

When you contact us by email or phone:

• Your contact information may be stored for future correspondence
• Email communications are not encrypted and may not be secure
• We recommend not sending sensitive health information via email
• SMS reminders may be sent for appointments (with your consent)

7. Retention of Records

Patient records are retained in accordance with Australian healthcare regulations:

• Adult patient records: 7 years from the last consultation
• Records may be retained longer if legally required
• When records are no longer required, they are securely destroyed

8. Children and Minors

Dr Reece Yeo does not treat patients under 21 years of age. If you are under 21, we cannot accept you as a patient and will not collect your personal information.

9. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

10. Professional Registration

Dr Reece Yeo is registered with the Chinese Medicine Board of Australia (AHPRA Registration CMR0001952522) and adheres to the following professional standards:

• Australian Health Practitioner Regulation Agency (AHPRA) codes and guidelines
• Australian Privacy Principles (APPs) under the Privacy Act 1988
• Chinese Medicine Board of Australia professional practice standards

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

If you have any questions about this privacy policy, wish to access or correct your records, or have a privacy complaint, please contact:

If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992